FAQ

General Questions

What is Idyo?
We are a self-expression and individuality fashion brand dedicated to designing shirts and accessories that empower self-expression. Our goal is to provide unique designs on well-crafted pieces that you’ll love to wear every day.

Where are you based?
Our webshop is based in the Netherlands, but our products are printed and shipped from our partners Spreadconnect in Germany and Promio in the Netherlands. All Idyo orders are shipped directly from our trusted fulfillment partner in Germany and The Netherlands. This allows us to offer you speedy delivery across Europe.

How can I contact you?
You can reach our customer happiness team at info@idyo.eu, through our Contact Us page, or via WhatsApp at +31 6 16434639. We typically respond within 24 hours.

Do you have a physical store?
Not at the moment! We are an online-only brand, which allows us to keep our prices competitive and focus on creating the best designs on products for you.

Sizing & Fit

How do I choose the right size?
We want you to be 100% happy with your fit! We provide a detailed size guide for each product, including garment measurements (in inches and cm) for chest, waist, hips, and length. You can find it on each product page. Tip: measure your favorite similar garment and compare it to our chart for the best results.

Do your items run true to size?
Our items are generally designed to fit true to size. However, for a specific “oversized” or “slim” fit, we always note it in the product description. Checking the detailed size guide is the most reliable way to ensure a perfect fit.

What if the item doesn’t fit?
No worries! We offer easy returns and exchanges for unworn items with tags still attached within 30 days of delivery. Please see our full Returns & Exchanges policy. We recommend that you contact us at info@idyo.eu before returning any products. We may ask you to provide:

The reason for return
Photos (if applicable)

Products & Materials

What are your clothes made from?
We are committed to quality and responsibility. We primarily use materials such as 100% organic cotton and recycled polyester. The specific fabric composition is listed on each product. Spreadconnect has expanded its sustainable offerings to include products made from materials like organic cotton.

How do I care for my Idyo garment?
To ensure your pieces last a long time, we recommend following the care instructions on the garment’s label. Proper care helps maintain the color and fabric quality.

Are your products ethically made?
Absolutely. While Spreadconnect does not hold a single certification itself, its suppliers (such as Stanley & Stella, B&C, Spreadshirt, and Sol’s) are certified in various ways, particularly concerning ethical manufacturing and quality. Manufacturers are often certified by third-party organizations like WRAP for ethical and humane production standards. Additionally, there are EU certifications that highlight the quality and environmental standards of fabrics.

Shipping & Delivery

Where do you ship?
Our webshop is based in the Netherlands (Europe). Below is a complete list of countries that Spreadconnect cannot process orders for from their European facilities:

From Spreadconnect European facilities:

Argentina
Australia
Cuba
Djibouti
Guadeloupe
Iran
Iraq
Kyrgyzstan
Kosovo
Lebanon
Liberia
Libya
Marshall Islands
Micronesia
Moldavia
North Korea
Northern Maria Island
Norway
Reunion
Russia
Samoa
Somalia
South Africa
South Sudan
State of Palestine
Sudan
Switzerland
Syria
The United States of America
Ukraine
Yemen

If your country is not listed above, we likely ship to you. Please proceed to checkout to confirm.

What are my shipping options and costs?
We offer several shipping options at checkout, with prices calculated based on your location and order weight.

How long will it take to receive my order?
Each order is processed within 48 hours. After processing, please allow:

Europe: 2–5 business days
Rest of World: 3–14 business days

Do you offer order tracking?
Yes! Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package’s journey.

My tracking hasn’t updated in a while. What should I do?
Carrier tracking can sometimes be delayed. If there has been no movement for more than 3–5 business days, please contact us at info@idyo.eu with your order number, and we’ll look into it for you.

Returns, Exchanges & Refunds

What is your return and exchange policy?
We offer returns and exchanges for full-priced items within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.

How do I start a return or exchange?
Please contact us at info@idyo.eu before returning any products. We will guide you through the process.

How long does it take to process a refund?
After you notify us of your return, we will quickly arrange for a replacement or a full refund. Please allow 3–5 business days for this to be processed. Note that it can take an additional 5–10 business days for the refund to appear on your original payment method.

Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or defective. If you are exchanging for a different size, we will cover the shipping cost to send the new item to you.

Payment & Promotions

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, and American Express), PayPal, Maestro, Apple Pay, and iDEAL.

Is my payment information secure?
Completely. Shopify checkout is secure because it provides automatic security through features like SSL certificates, 3D Secure, and built-in PCI DSS compliance.

I have a discount code, but it’s not working.
Please double-check the spelling and any conditions (e.g., minimum spend, applicable items, expiration date). If it’s still not working, contact us at info@idyo.eu, and we’ll be happy to help.